Terms & Conditions

1. Payment Terms
All payments must be made via Direct Debit through GoCardless on the 15th of each month, or as agreed upon in writing with POSbiz Limited.

2. Monthly Support Payment
Monthly support fees are to be paid via Direct Debit through GoCardless on the 15th of each month or via written agreement with POSbiz Limited.

3. Service/Consumable Invoices
Invoices for service jobs or consumable orders are due 14 days from the invoice date. POSbiz will bill service jobs upon completion.

4. Title of Ownership
POSbiz Limited retains full ownership of equipment and software until full payment is made. POSbiz reserves the right to remove equipment if payment is not received within 60 days of installation.
End users are licensed to use POSbiz Software only at the site it was sold to; software cannot be transferred to another user or site.

5. Definitions

• Support: Phone and remote assistance for POSbiz Software.

• Hardware/Infrastructure: Physical equipment and peripherals on which the POS software runs; issues related to hardware or infrastructure are not covered under software support.

• Service: Any work related to hardware, peripherals, or non-POSbiz software. Charges apply for service jobs.

6. Maintenance
Software upgrades and bug fixes are provided as needed. Labour charges may apply for installing upgrades outside office hours.

7. Licence
A licence is provided for the end user to operate POSbiz Software.

8. Training
Training for all purchased modules will be quoted. Additional training or on-site support may be required over time, which can also be quoted.

9. Customisation & Development
Software is provided as standard. Custom requirements or additional features will be quoted separately. POSbiz will work to resolve requests within existing software before considering additional development.

10. Network Infrastructure
The client is responsible for setting up the network infrastructure. POSbiz will verify the network during the pre-installation check.

11. Rates and Charges
Rates for services will be quoted at the time of service request.

12. Remote Access and Maintenance
All installations include support tools for remote access to assist with software issues, training, and updates.

13. End User Responsibility
The end user must provide a system administrator as the main contact for POSbiz support. Upgrades and maintenance should be kept up to date.

14. Hardware
POSbiz Limited does not provide warranties for hardware purchased, except for those purchased directly through POSbiz (subject to a 'back to base' warranty).

15. Liability
POSbiz’s liability for system failures is limited to the last 12 months of support payments.

16. Term & Termination
The software subscription and maintenance agreement lasts as long as the POSbiz software is in use. A 30-day notice is required for termination.

17. Agreement Review
This agreement will be periodically reviewed, and any changes to fees or terms will be communicated to the Operations Manager.

18. Travel and Accommodation
Travel, accommodation, and installation expenses will be invoiced at actual costs, unless otherwise agreed in writing.

19. Cancellation
A 30-day notice is required for the cancellation of the system sale and purchase agreement.